The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience
Job Summary
The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience.
Responsibilities include verifying and entering orders, responding to inquiries on pricing, delivery, and repair status, and maintaining strong customer relationships.
Benefits include Medical, Dental, Vision and Prescription Drug Coverage, Spending accounts, Paid Time Off and Holidays, and a 401k Retirement Plan with Matching Employer Contributions.
Matching Summary
The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience.
Skills & Requirements
Must-have
Customer relationship management
Order entry and verification
Issue resolution and complaint handling
ERP system proficiency
Excellent communication skills
Nice-to-have
Proactive solution-focused support
Promote self-service tools
Collaborate with internal teams
Fast-paced environment adaptability
Key Requirements
Five years of customer service experience preferred