It Support Specialist

Cato Networks

Israel
On-site
First-line technical support
Hardware and software troubleshooting
Windows and macos environments
Cato Networks is seeking an experienced IT Support Specialist to join their team in Israel, focusing on providing first-line support, managing user accounts, and troubleshooting hardware and software issues. The ideal candidate will have at least three years of IT support experience, particularly in high-tech or startup environments, with strong skills in Azure, Microsoft 365, and both Windows and macOS systems

Job Summary

  • Provide first-line technical support to Cato’s employees across all global offices, ensuring fast, professional, and customer-oriented service.
  • Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
  • Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.

Matching Summary

Match Score: 85

Cato Networks is seeking an experienced IT Support Specialist to join their team in Israel, focusing on providing first-line support, managing user accounts, and troubleshooting hardware and software issues. The ideal candidate will have at least three years of IT support experience, particularly in high-tech or startup environments, with strong skills in Azure, Microsoft 365, and both Windows and macOS systems.

Skills & Requirements

Must-have

  • First-line technical support
  • Hardware and software troubleshooting
  • Windows and macOS environments
  • Cloud services and enterprise applications
  • Azure AD, Intune, Kandji, AWS

Nice-to-have

  • Customer-oriented service
  • IT automation and scripting
  • IT knowledge base and documentation

Key Requirements

  • Minimum of 3 years of experience in IT support
  • Hands-on experience with Azure, Entra ID, and Microsoft 365
  • Strong troubleshooting skills for Windows and macOS laptops
  • Solid understanding of network infrastructure concepts

Work Rights

Not specified

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