Concierge Supervisor

Four Seasons Hotels Ltd

Miami Beach, FL, US
Base: competitive salary + wages; bonus/equity: no...
Guest service and hospitality
Staff coaching and leadership
Handling guest requests and complaints
Concierge Supervisor will respond to guest requests efficiently while adding personal recommendations to maximize satisfaction

Job Summary

  • Concierge Supervisor will respond to guest requests efficiently while adding personal recommendations to maximize satisfaction.
  • The role involves leading day-to-day staff performance, coaching to achieve service standards, and coordinating with multiple hotel departments.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training, employee discounts, and complimentary meals and parking.

Matching Summary

Concierge Supervisor will respond to guest requests efficiently while adding personal recommendations to maximize satisfaction.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discount, complimentary meals, parking, and dry cleaning

Skills & Requirements

Must-have

  • Guest service and hospitality
  • Staff coaching and leadership
  • Handling guest requests and complaints
  • Coordination with hotel departments
  • Local knowledge for recommendations

Nice-to-have

  • Ability to remain calm under pressure
  • Strong attention to detail
  • Team collaboration skills
  • Maintaining guest confidentiality

Key Requirements

  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter