Base salary + completion bonus; not specified; com...
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Manage complex order management
Handle customer complaints
Drive process improvement projects
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Tate & Lyle is seeking a Customer Service Manager for a 12-month contract in Singapore. The role involves overseeing customer service operations, managing logistics, and driving process improvements within the APAC region.
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Job Summary
Support the business strategy by preparing strategic presentations, managing M&A integration projects, and conducting analysis to support executive decision-making.
Assist the Snr Customer Service & Logistics Manager, APAC in managing the overall performance and excellence of the frontline customer services team, ensuring excellent day-to-day operations and maintaining service standards.
The role offers opportunities to interact with global teams, comprehensive insurance coverage, flexible benefits, and a hybrid working arrangement.
Matching Summary
Match Score: 75
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Tate & Lyle is seeking a Customer Service Manager for a 12-month contract in Singapore. The role involves overseeing customer service operations, managing logistics, and driving process improvements within the APAC region.
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Salary
Base salary + Completion Bonus; Not specified; Comprehensive insurance coverage
Skills & Requirements
Must-have
Manage complex order management
Handle customer complaints
Drive process improvement projects
SAP O2C experience is a must
Utilize data analytics tools
Prepare management reports
Nice-to-have
Act as change agent and leader
Cross-functional collaboration
Experience in 3PL preferred
Work with global stakeholder teams
Key Requirements
8-10 years of experience in customer service, logistics management
Degree in Business Administration / Supply Chain
SAP knowledge and experience
Experience in using data analytics tools & knowledgeable in Power BI
Excellent communication skills including advanced English