Process Manager, Principal Associate (hybrid)

Capital One

McLean, VA, US
Mclean, va: $108,900 - $124,300; richmond, va: $98...
Hybrid
Atm availability metrics
Operational efficiencies
Data-driven opportunities
This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability

Job Summary

  • This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.
  • Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities and maintain relationships with key partners and suppliers.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.

Salary

McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • ATM availability metrics
  • operational efficiencies
  • data-driven opportunities
  • analytical recommendations
  • quantitative approach

Nice-to-have

  • customer experience enhancement
  • service reliability
  • strategic decision making
  • strong communication skills

Key Requirements

  • At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
  • At least 3 years of experience working in the Financial Industry
  • At least 1 year of experience using Google Suite or Microsoft Office
  • Bachelor's Degree or Military experience
  • At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
  • At least 3 years of experience working with Tableau dashboards or other data visualization tools
  • At least 1 year of experience working with ATM operations

Work Rights

Not specified

Tailored Resume

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