KONE Elevators Pty is seeking a Service Solutions Sales Specialist in Ganzhou, China, focused on telesales and customer relationship management. The role involves proactive sales efforts, maintaining and renegotiating maintenance contracts, and ensuring customer satisfaction through effective communication and problem-solving
Job Summary
This role involves proactive telesales to core customers including maintenance contract conversions, renegotiations, and new digital services.
The position requires coordination with supervisors and technicians to resolve technical problems and support modernization sales opportunities.
KONE fosters an innovative and collaborative working culture emphasizing employee engagement, ethical business practices, and sustainability.
Matching Summary
Match Score: 75
KONE Elevators Pty is seeking a Service Solutions Sales Specialist in Ganzhou, China, focused on telesales and customer relationship management. The role involves proactive sales efforts, maintaining and renegotiating maintenance contracts, and ensuring customer satisfaction through effective communication and problem-solving.
Skills & Requirements
Must-have
telesales and phone sales
customer relationship development
maintenance contract renegotiations
CRM lead and opportunity management
modernization sales follow-up
complaint and query handling
coordination with technical teams
Nice-to-have
proactive opportunity creation
cross-selling within sales team
supporting finance in money collection
collaborative and innovative culture
employee engagement focus
sustainability practices
Key Requirements
experience in telesales or phone sales
ability to manage maintenance contracts
skills in CRM usage
customer service and complaint resolution experience