Senior Manager-service Excellence

AIA

Cyberjaya, Malaysia
10 years in service management
Leadership in shared services
Strong analytical skills
The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization

Job Summary

  • The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization.
  • This role combines strategic business development with leadership in service excellence to identify new opportunities and enhance partnerships.
  • The position aims to uplift service standards, operational efficiency, and long-term value creation.

Matching Summary

The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization.

Skills & Requirements

Must-have

  • 10 years in service management
  • leadership in shared services
  • strong analytical skills

Nice-to-have

  • customer-centric mindset
  • culture of innovation
  • ability to lead in complex environments

Key Requirements

  • Bachelor’s Degree in related field
  • minimum 5 years in leadership role
  • experience in insurance or financial services

Work Rights

Not specified

Tailored Resume

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