Principal, Customer Experience Operations

Workday

Pleasanton, CA, USA
Primary location base pyy range: $158,400 usd - $2...
Fully remote
Cx / chief customer officer strategic initiatives
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments

Job Summary

  • The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
  • Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.

Salary

Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • CX / Chief Customer Officer Strategic Initiatives
  • Cross-Functional Stakeholder Management
  • Executive Readiness preparation
  • strategy delivery plans
  • actionable insights

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • passion and customer focus
  • flexible and adaptable
  • cultural fit

Key Requirements

  • 7+ years experience in business operations / strategy consulting
  • 2+ years experience supporting enterprise-wide programs
  • Executive level stakeholders
  • Outstanding written, visual representation, and verbal communication skills
  • Experience defining, designing, and implementing solutions
  • Strong ability to establish relationships, influence without authority
  • Outstanding organizational, interpersonal, and negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter