You will play a key role in shaping the customer journey by designing and optimizing Salesforce solutions for contact center operations
Job Summary
You will play a key role in shaping the customer journey by designing and optimizing Salesforce solutions for contact center operations.
The team leverages AI-powered solutions to improve customer interactions, agent efficiency, and operational insights through predictive routing and sentiment analysis.
We celebrate individuality and uniqueness, encouraging candidates to challenge conventional thinking and contribute fresh perspectives to our innovative projects.
Matching Summary
You will play a key role in shaping the customer journey by designing and optimizing Salesforce solutions for contact center operations.
Skills & Requirements
Must-have
Salesforce Service Cloud development
Apex and Lightning Web Components
CTI and telephony integration
REST/SOAP API development
CI/CD tools like GitHub and Jenkins
Nice-to-have
Experience with TalkDesk or Genesys
AI/ML model integration expertise
Strong communication skills
Flexible and proactive approach
Key Requirements
5+ years of hands-on Salesforce development experience
Platform Developer I and II certifications required