Call Center Representative - Elliot Call Center - Per Diem

Vna Home Health And Hospice Services Inc

Not specified; not specified; health, dental, visi...
Onsite
24/7 telephone console operation
Emergency alarm response protocols
Epic emr system usage
The Elliot Call Center is seeking a Per Diem Call Center Representative to provide exceptional service and support in a fast-paced healthcare environment. The role involves managing incoming and outgoing calls, responding to emergencies, and assisting patients and staff with various inquiries

Job Summary

  • The role provides superior service excellence by answering and routing all incoming calls for the Elliot Health System across multiple departments.
  • Employees must operate telephone consoles and respond to various emergency alarms including Symmetry, Summit, and generator alarms while coordinating with security.
  • The position requires accessing Epic to create Telephone Encounters in patient records and coordinating pediatric transports via the 663-KIDS line.

Matching Summary

Match Score: 75

The Elliot Call Center is seeking a Per Diem Call Center Representative to provide exceptional service and support in a fast-paced healthcare environment. The role involves managing incoming and outgoing calls, responding to emergencies, and assisting patients and staff with various inquiries.

Salary

Not specified; Not specified; Health, dental, vision, disability, life insurance, 403(b), gym access

Skills & Requirements

Must-have

  • 24/7 telephone console operation
  • Emergency alarm response protocols
  • Epic EMR system usage
  • High volume telecommunications environment
  • Patient and staff communication

Nice-to-have

  • Healthcare setting experience preferred
  • Positive working relationship building
  • Superior service excellence mindset
  • TDD phone assistance skills

Key Requirements

  • High school diploma or equivalent
  • At least two years related telecommunications experience
  • Experience in fast-paced high volume environment

Work Rights

Not specified

Tailored Resume

Cover Letter