Principal Product Engineer(serdes Ip) - Customer Success
Cadence
Nanjing, China
**
Bachelor's in cs or ee with 7 years experience
Experience with sfdc, sherlock, and jira
Understanding of standard design flows and hard/soft ips
**
Cadence is seeking a Principal Product Engineer for Customer Success in Nanjing, China. The role involves being a primary technical interface for customers, managing technical issues, and ensuring high customer satisfaction through effective communication and support.
**
Job Summary
The Customer Success Lead serves as the critical technical interface between Cadence and top-tier customers to ensure high-quality support.
Responsibilities include managing technical case resolution, conducting reviews like SDC and SI/PI, and acting as the primary escalation point.
The role leverages AI-powered tools to enhance productivity, extract insights from complex datasets, and drive continuous improvement.
Matching Summary
Match Score: 75
**
Cadence is seeking a Principal Product Engineer for Customer Success in Nanjing, China. The role involves being a primary technical interface for customers, managing technical issues, and ensuring high customer satisfaction through effective communication and support.
**
Skills & Requirements
Must-have
Bachelor's in CS or EE with 7 years experience
Experience with SFDC, Sherlock, and Jira
Understanding of standard design flows and hard/soft IPs
Nice-to-have
Experience with memory and communication interface protocols
General grasp of circuit architecture and design fundamentals
Understanding of Analog/Mixed signal design practices
Key Requirements
Bachelor's degree in Computer Science or Electrical Engineering plus 7 years of related experience
Masters degree plus 5 years of related experience
Proficiency in case management systems such as SFDC, Sherlock, and Jira