Customer Service Fulfillment Officer (outsourcing)

UOB United Overseas Bank Limited

Attend to outbound telephone calls
Formal letter sending to customers
Interact with customers professionally
Attend to outbound telephone calls/contacts in accordance with standard operating procedures

Job Summary

  • Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
  • Provide professional, friendly and high quality customer service for each point of contact with the customer.
  • Update and perform off-line maintenance on system terminals following customers’ inquiry requests.

Matching Summary

Attend to outbound telephone calls/contacts in accordance with standard operating procedures.

Skills & Requirements

Must-have

  • Attend to outbound telephone calls
  • Formal letter sending to customers
  • Interact with customers professionally
  • Provide information on bank services
  • Handle customer complaints assertively
  • Update and perform system maintenance

Nice-to-have

  • Service oriented and motivated
  • Able to work under pressure
  • Meticulous and analytical
  • Positive and enthusiastic communication

Key Requirements

  • Diploma or Degree in any field
  • Experience in a call center
  • Excellent interpersonal and communication skills
  • Good command of written and spoken English
  • Strong customer service skills
  • Working knowledge of specialized products
  • Knowledge of Internet, Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter