As a Customer Analyst at MAJORITY, you’ll play an essential role in developing the direction of customer service
Job Summary
As a Customer Analyst at MAJORITY, you’ll play an essential role in developing the direction of customer service.
This role involves digging into details, making important strategic decisions, building visualization on results and trends, and managing relationships with key partners in order to support our customers.
If you’re driven, resourceful, and excited by the chance to make an impact at startup-pace, this is your opportunity to help shape the future of financial services.
Matching Summary
As a Customer Analyst at MAJORITY, you’ll play an essential role in developing the direction of customer service.
Skills & Requirements
Must-have
Customer service analytics development
Build visualization of metrics
Measure customer service moments
Monitor operational performance
Improve long term customer metrics
AI tool implementation
Nice-to-have
Startup environment adaptability
Customer needs understanding
Product improvement focus
Key Requirements
Bilingual in Spanish and English
Experience within data analysis
Fantastic communication skills
Teamwork oriented
Extremely proactive
Ownership and decision making
Thrive in dynamic startup environment
2+ years fintech operations experience
Bachelor’s degree in analytics, science, engineering, business or relevant field