Customer Success Executive, Global Accounts

Thomson Reuters

United States
Base: $106,400 - $197,600 usd; bonus/equity: targe...
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5+ years professional experience
3+ years b2b saas client management
Experience with gainsight and salesforce
** Thomson Reuters is seeking a fully remote Customer Success Executive for their Global Accounts team, responsible for managing relationships with Global Firm customers and driving the renewal and upsell of legal solutions. The ideal candidate should have extensive B2B SaaS client management experience and strong operational discipline to ensure customer success and retention. **

Job Summary

  • The role focuses on leading renewal and upsell sales motions for top existing Global Firm accounts within the legal sector.
  • Employees will leverage technology tools like Gainsight and Salesforce to track customer health and forecast financial projections accurately.
  • The company offers a comprehensive benefits package including flexible vacation, mental health days, and a competitive total cash compensation range.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a fully remote Customer Success Executive for their Global Accounts team, responsible for managing relationships with Global Firm customers and driving the renewal and upsell of legal solutions. The ideal candidate should have extensive B2B SaaS client management experience and strong operational discipline to ensure customer success and retention. **

Salary

Base: $106,400 - $197,600 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 5+ years professional experience
  • 3+ years B2B SaaS client management
  • Experience with Gainsight and Salesforce

Nice-to-have

  • Strong business acumen and communication skills
  • Experience in cloud software solutions
  • Ability to manage complex deals

Key Requirements

  • Bachelor's degree required
  • Must be based in the US
  • Master's degree or equivalent preferred

Work Rights

Not specified

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