Customer Success Manager

Innovative Care Management Inc

Portland, OR, United States
Base: $66,000-$79,000; bonus/equity: not specified...
Remote
Relationship management
Client onboarding and renewal
Issue resolution and client support
Serve as the primary point of contact for a portfolio of clients, owning the relationship from onboarding through renewal and beyond

Job Summary

  • Serve as the primary point of contact for a portfolio of clients, owning the relationship from onboarding through renewal and beyond.
  • Partner closely with clients, brokers, TPAs, and internal teams to ensure a seamless experience, resolve issues, and deliver meaningful value.
  • This role is ideal for someone who enjoys balancing day-to-day client support with strategic account management.

Matching Summary

Serve as the primary point of contact for a portfolio of clients, owning the relationship from onboarding through renewal and beyond.

Salary

Base: $66,000-$79,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Relationship management
  • Client onboarding and renewal
  • Issue resolution and client support
  • Account health monitoring
  • HIPAA compliance

Nice-to-have

  • Values-driven approach
  • Compassion and clinical expertise
  • Strategic account management
  • Building long-term partnerships

Key Requirements

  • 3+ years client services/account management in healthcare
  • Experience with TPAs, brokers, or carriers
  • Ability to handle confidential information
  • Comfort with CRM systems and reporting tools

Work Rights

Must reside in Oregon or Washington

Tailored Resume

Cover Letter