Central Uptime Rep

Caterpillar Inc.

Not specified
Maximize equipment uptime
Dealer service models
Service performance reviews
Caterpillar Inc. is seeking a Central Uptime Representative to enhance dealer relationships and improve service performance within its Customer Solutions Growth Regions. The ideal candidate will have extensive experience in heavy equipment and a strong engineering or technical background, while contributing to customer satisfaction and operational efficiency

Job Summary

  • We are looking for a Central Uptime Representative to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions.
  • Leads and supports dealer relationships to improve service performance, maximize equipment uptime, and enhance overall customer satisfaction.
  • The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Central Uptime Representative to enhance dealer relationships and improve service performance within its Customer Solutions Growth Regions. The ideal candidate will have extensive experience in heavy equipment and a strong engineering or technical background, while contributing to customer satisfaction and operational efficiency.

Skills & Requirements

Must-have

  • maximize equipment uptime
  • dealer service models
  • service performance reviews
  • service-led selling opportunities
  • equipment life-cycle management
  • analyze key service KPIs

Nice-to-have

  • strong business relationships
  • customer needs and satisfaction
  • negotiate successfully across organization
  • explore and develop business growth

Key Requirements

  • Bachelor’s degree in Engineering, Mechanical/Industrial Engineering, Business, or related technical field
  • 5–8+ years of experience in heavy equipment or technical service environments
  • Fluency in English is mandatory
  • Experience working with dealers or service networks
  • Ability to travel 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter