You will manage, configure and operate customer‑facing service portals used by our customers
Job Summary
You will manage, configure and operate customer‑facing service portals used by our customers.
You will administer and maintain customer service portals, ensuring data accuracy, workflow progression and SLA compliance.
Competitive salary, 25 days annual leave plus bank holidays (pro rata), Pension with employer match, Life assurance, EAP and referral scheme, Discounts including cycle‑to‑work and Johnson Controls products.
Matching Summary
You will manage, configure and operate customer‑facing service portals used by our customers.
Skills & Requirements
Must-have
Customer-facing service portal management
Data accuracy and integrity
Service delivery and billing support
Internal and customer query support
Digital service platform improvement
Nice-to-have
Proactive and adaptable approach
Commitment to high-quality delivery
Collaborative team player
Key Requirements
Experience in a similar professional role
Organised and able to manage multiple priorities
Strong communication skills and attention to detail