Principal, Customer Success Manager

Workday

Fully remote with flexibility to engage in-office for important moments (50% of time each quarter spent in-office or in the field).
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to join their fully remote team, focusing on driving customer value and growth in the rapidly expanding Indian market. The ideal candidate will have extensive experience in customer-facing services, project management, and a solid understanding of software solutions, particularly in HCM and Financials

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to join their fully remote team, focusing on driving customer value and growth in the rapidly expanding Indian market. The ideal candidate will have extensive experience in customer-facing services, project management, and a solid understanding of software solutions, particularly in HCM and Financials.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Prioritize customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials
  • Experience with State & Local Government

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter