Customer Service Officer/ Licence Testing Officer - Sunshine & Deer Park

VicRoads RLS

Sunshine, Victoria, Australia
Competitive salary; bonus opportunities available;...
Exceptional customer service skills
Strong communication skills
Full valid driver's license (no p plates)
The role involves delivering registration and licensing services over the counter, by telephone, and in writing in accordance with established policies

Job Summary

  • The role involves delivering registration and licensing services over the counter, by telephone, and in writing in accordance with established policies.
  • VicRoads offers competitive salary and benefits including opportunities to earn a bonus, salary packaging, and a Fitness Passport.
  • The position requires collaboration within a dynamic team to achieve key performance targets while resolving customer complaints effectively.

Matching Summary

The role involves delivering registration and licensing services over the counter, by telephone, and in writing in accordance with established policies.

Salary

Competitive salary; Bonus opportunities available; Salary packaging and discounts included

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Strong communication skills
  • Full valid driver's license (no P plates)
  • Intermediate computer literacy
  • Adaptability to change

Nice-to-have

  • Positive can-do attitude
  • Team player mentality
  • Willingness to support less experienced staff
  • Ability to suggest process improvements
  • Keen eye for detail

Key Requirements

  • Full valid driver's license required
  • Cannot be on P Plates
  • Right to work in Australia required
  • Predominantly located in Melbourne or Victoria

Work Rights

Must have right to work in Australia

Tailored Resume

Cover Letter