Assist customers with technology and digital banking
Respond to transactional needs
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The Commonwealth Bank (CBA) is seeking a part-time Customer Banking Specialist for their Seymour branch, focusing on providing exceptional customer service and financial solutions. The role requires a commitment to customer satisfaction and teamwork within a dynamic retail environment.
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Job Summary
Build a personal connection with customers through meaningful conversations.
Work with customers to help them use our in-branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
Matching Summary
Match Score: 75
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The Commonwealth Bank (CBA) is seeking a part-time Customer Banking Specialist for their Seymour branch, focusing on providing exceptional customer service and financial solutions. The role requires a commitment to customer satisfaction and teamwork within a dynamic retail environment.
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Skills & Requirements
Must-have
Build personal connections with customers
Assist customers with technology and digital banking
Respond to transactional needs
Perform interviews and process loan applications
Proactively call customers to build rapport
Nice-to-have
Passion for service excellence
Ability to work independently and refer specialists
See the big picture for customers
Genuine passion for the customer
Key Requirements
Ability to ask the right questions and find the right solutions
Act with integrity and place the customer at the centre
Demonstrate ability to work in a busy, commercial and driven retail environment