Customer Experience Professional

Air Products

Hybrid
Confident and empathetic communicator
Excellent listening skills
Warm professional telephone manner
Air Products is seeking a Customer Experience Professional to resolve technical issues for their diverse customer base, ensuring satisfaction and safety. The role involves proactive communication, troubleshooting, and collaboration with internal teams, all within a hybrid work environment

Job Summary

  • The role serves as the go-to expert for resolving technical issues across the entire customer base before, during, and after delivery.
  • Candidates must be confident communicators with excellent listening skills to diagnose problems and deliver effective solutions efficiently.
  • The position offers a hybrid work model after training, featuring late or early shifts with rotating weekend duties.

Matching Summary

Match Score: 85

Air Products is seeking a Customer Experience Professional to resolve technical issues for their diverse customer base, ensuring satisfaction and safety. The role involves proactive communication, troubleshooting, and collaboration with internal teams, all within a hybrid work environment.

Skills & Requirements

Must-have

  • Confident and empathetic communicator
  • Excellent listening skills
  • Warm professional telephone manner
  • Solution-focused mindset
  • Organized and detail-oriented

Nice-to-have

  • Collaborative team player
  • Can-do attitude
  • Pride in delivering positive experience

Key Requirements

  • Hybrid work availability
  • Shift pattern flexibility including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter