Senior Project Consultant - Business Consulting Pi - Tmt - Cns - Bc - Finance - New Delhi
Ernst & Young Global Ltd
New Delhi, India
On-site
5-7 years customer service experience
Oracle erp proficiency required
Salesforce platform expertise
Ernst & Young Global Ltd is seeking a Senior Project Consultant for their Business Consulting team in New Delhi, focusing on the Technology, Media, and Telecommunications (TMT) sectors. The role requires extensive experience in customer service or sales operations, with an emphasis on process transformation and the implementation of AI-driven solutions
Job Summary
The role focuses on driving operational excellence and process transformation within global sales and customer service operations.
Candidates will lead the identification and implementation of AI-driven solutions to optimize workflows and reduce manual errors.
The position requires managing complex datasets to prepare executive-level dashboards that highlight trends and strategic opportunities.
Matching Summary
Match Score: 85
Ernst & Young Global Ltd is seeking a Senior Project Consultant for their Business Consulting team in New Delhi, focusing on the Technology, Media, and Telecommunications (TMT) sectors. The role requires extensive experience in customer service or sales operations, with an emphasis on process transformation and the implementation of AI-driven solutions.
Skills & Requirements
Must-have
5-7 years customer service experience
Oracle ERP proficiency required
Salesforce platform expertise
AI-driven process automation
Tableau or Power BI analytics
Nice-to-have
Six Sigma or Lean certification
B2B organization background
RPA platform experience
Demantra forecasting knowledge
Collaborative team mindset
Key Requirements
Bachelor's degree in business, finance, or related field
Minimum 5-7 years of relevant industry experience
Proven track record in multinational organizations