Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations effectively.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • Expertise in Workday HCM Payroll Financials

Nice-to-have

  • C-level stakeholder engagement
  • Strong project management skills
  • Cross-functional collaboration
  • Proactive problem solving
  • High-stress situation navigation

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Bachelor's or Master's degree in Computer Science or MIS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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