Support Analyst

Carta

Singapore, Singapore
On-site
Fluent english communication skills
Client-facing experience in call center
Ability to communicate with c-level executives
This role serves as the primary point of contact for customers across APAC, addressing inquiries via phone, chat, and email

Job Summary

  • This role serves as the primary point of contact for customers across APAC, addressing inquiries via phone, chat, and email.
  • The successful candidate will act as a subject matter expert on Carta's Cap Table Management and Total Compensation platforms while training clients.
  • As one of the first hires on the APAC team, this position offers a unique opportunity to shape customer support processes and impact business growth.

Matching Summary

This role serves as the primary point of contact for customers across APAC, addressing inquiries via phone, chat, and email.

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Client-facing experience in call center
  • Ability to communicate with C-level executives
  • Real-time engagement via phone email and Zoom
  • Problem-solving and quick learning ability

Nice-to-have

  • Customer obsessed mindset
  • Diplomacy and poise under pressure
  • Adaptability in ambiguous environments
  • Interest in private markets and cap tables
  • Experience with process improvement documentation

Key Requirements

  • Fluent in English
  • Prior client-facing or call-center experience
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter