Customer Service Advisor | S1 | Everyday Banking | Belfast

Santander

Belfast, United Kingdom
Base: £25,000 - £31,579 py; bonus/equity: not spec...
Hybrid
Strong listening and communication skills
Ability to work in high-volume telephony environment
Flexible approach to multi-skilled activities
Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation through bold thinking and innovation

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation through bold thinking and innovation.
  • The role involves acting as the first point of contact over the phone to assist with transactions, queries, and ensuring customer safety.
  • Employees receive comprehensive training, competitive benefits including an 8% pension contribution, and opportunities for global career growth.

Matching Summary

Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation through bold thinking and innovation.

Salary

Base: £25,000 - £31,579 per annum; Bonus/Equity: Not specified; Benefits: 25 days holiday, 8% pension, healthcare, share plans

Skills & Requirements

Must-have

  • Strong listening and communication skills
  • Ability to work in high-volume telephony environment
  • Flexible approach to multi-skilled activities
  • Proactive risk management mindset

Nice-to-have

  • Previous financial services background
  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Ability to think on feet while following process

Key Requirements

  • Right to work in the UK required
  • No prior financial services experience necessary
  • Availability for rotating shifts including weekends

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter