In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai

PwC UK

Mumbai, India
Contact center transformation expertise
Ai-led contact center solutions
Chatbots and voicebots
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities

Job Summary

  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
  • We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Matching Summary

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

Skills & Requirements

Must-have

  • Contact Center Transformation expertise
  • AI-led contact center solutions
  • Chatbots and Voicebots
  • Client stakeholder management
  • Presales and solutioning

Nice-to-have

  • Leveraging advanced technologies
  • Driving business growth
  • Operational efficiencies and cost reduction
  • Thrive in work and life

Key Requirements

  • 10-15 years of experience
  • Btech/MBA/MCA
  • Proven client stakeholder management
  • Strong understanding of project delivery models

Work Rights

Not specified

Tailored Resume

Cover Letter