Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences
Job Summary
Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.
The Quality Assurance Manager is responsible for implementing quality assurance processes that meet company mission and brand standards, target customer needs, and guest experiences.
Key responsibilities include coaching managers on quality standards, conducting monthly audits, directing property quality efforts, and managing the guest experience through feedback and problem resolution.
Matching Summary
Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.
Skills & Requirements
Must-have
Implement quality assurance processes
Meet company and brand standards
Focus on continuous improvement
Champion the Quality function
Manage quality tools and training
Analyze defect trends
Manage guest experience and feedback
Nice-to-have
Build support for change
Align management practices with quality tools
Demonstrate key drivers of guest satisfaction
Model service behaviors
Key Requirements
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite or related software