Patient Access Liaison Iii – Access Center – Full Time 8 Hour Days (non-exempt) (union)

University of Southern California

Los Angeles, CA, US
Base: $21.00 - $35.36 ph; bonus/equity: not specif...
Fully remote
3 to 5 years call center experience
Hipaa compliance knowledge required
Multi-specialty area cross-training
The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles all incoming and outgoing communications

Job Summary

  • The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles all incoming and outgoing communications.
  • Responsibilities include scheduling appointments, verifying insurance coverage, advising patients on financial responsibility, and ensuring strict adherence to HIPAA regulations.
  • The role requires working independently while collaborating with medical personnel and may involve floating to different areas or working remotely when deployed.

Matching Summary

The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles all incoming and outgoing communications.

Salary

Base: $21.00 - $35.36 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 to 5 years call center experience
  • HIPAA compliance knowledge required
  • Multi-specialty area cross-training
  • Independent work capability required
  • High-level computer literacy skills

Nice-to-have

  • Bilingual Spanish or Chinese preferred
  • Associate or Bachelor's degree in healthcare
  • Vocational certificates in medical assistant
  • Knowledge of various health insurance types
  • Service recovery activity experience

Key Requirements

  • High school diploma or equivalent
  • Fire Life Safety Training (LA City)
  • 3 to 5 years healthcare customer service experience
  • Demonstrated interpersonal and multi-tasking skills

Work Rights

Not specified

Tailored Resume

Cover Letter