Customer Service Intermediate Analyst

Citigroup

Tampa, Florida, United States
Base: $58,656.00 - $78,180.00; bonus/equity: discr...
Hybrid
2-5 years of customer experience
Project management and organizational skills
Investigative and analytical skills
Citigroup is seeking a Customer Service Intermediate Analyst for its Tampa, Florida location, offering a hybrid work environment. The role involves managing client portfolios, resolving customer queries, and improving client experiences, requiring 2-5 years of customer service experience, strong communication, and analytical skills

Job Summary

  • The role is responsible for managing a portfolio of high-profile clients and resolving their queries in a timely and professional manner.
  • Employees will provide coaching to the team, serve as a point of contact for escalations, and advocate for process improvements to enhance client experience.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

Citigroup is seeking a Customer Service Intermediate Analyst for its Tampa, Florida location, offering a hybrid work environment. The role involves managing client portfolios, resolving customer queries, and improving client experiences, requiring 2-5 years of customer service experience, strong communication, and analytical skills.

Salary

Base: $58,656.00 - $78,180.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 2-5 years of customer experience
  • Project management and organizational skills
  • Investigative and analytical skills
  • Clear written and verbal communication

Nice-to-have

  • Business or financial environment experience
  • Ability to influence stakeholders
  • Focus on building client relationships
  • Self-reliance and accountability

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-5 years of relevant customer experience
  • Experience in business or financial environment preferred

Work Rights

Not specified

Tailored Resume

Cover Letter