Customer Service Agent

Probe Group

Joondalup, WA, Australia
Customer solutions specialist
Explaining billing and usage
Technical portal support
As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households

Job Summary

  • As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households.
  • In this investigative and problem-solving role, you will manage essential energy needs by explaining billing and usage, providing technical portal support, and handling core retail operations such as meter inquiries and service reconnections.
  • Progression through our global internal career pathways and high-performance culture.

Matching Summary

As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households.

Skills & Requirements

Must-have

  • Customer Solutions Specialist
  • explaining billing and usage
  • technical portal support
  • meter inquiries
  • service reconnections
  • tailored payment plans

Nice-to-have

  • tech-savvy communicators
  • build genuine rapport
  • compassionate approach
  • diverse culture
  • inclusive culture

Key Requirements

  • full Australian work rights
  • National Police Clearance

Work Rights

Minimum 12 months Australian work rights

Tailored Resume

Cover Letter