Service Operations Coordinator

KONE

AUSTIN, TX, USA
Base: $58,600 – $76,900; bonus/equity: 5% target i...
**
SAP
Microsoft office (excel, word, powerpoint)
Customer service experience
** KONE is seeking a Service Operations Coordinator in Austin, TX, to support the Service Business by managing repair orders, customer communications, and administrative tasks. The ideal candidate will have at least two years of customer service experience, proficiency in Microsoft Office, and a commitment to quality and safety. **

Job Summary

  • Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations to schedule repairs.
  • The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
  • KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, 401K Employer Match, and comprehensive benefits including medical, dental, vision, and more.

Matching Summary

Match Score: 75

** KONE is seeking a Service Operations Coordinator in Austin, TX, to support the Service Business by managing repair orders, customer communications, and administrative tasks. The ideal candidate will have at least two years of customer service experience, proficiency in Microsoft Office, and a commitment to quality and safety. **

Salary

Base: $58,600 – $76,900; Bonus/Equity: 5% Target Incentive; Benefits: Medical, Dental, Vision, 401K Match, Paid Time Off, etc.

Skills & Requirements

Must-have

  • SAP
  • Microsoft Office (Excel, Word, PowerPoint)
  • Customer Service Experience
  • Invoice Downpayments
  • Parts Requisition
  • Schedule Planned Repairs

Nice-to-have

  • Fast-paced environment
  • Ability to multitask
  • Collaborate with all levels
  • Passion for quality and results
  • Promoting a safety culture

Key Requirements

  • 2+ years of progressive customer service experience
  • High School education or equivalent
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

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