It Service Desk Agent

University of Arkansas System

$18ph; not specified; no
**
Updating tickets
Knowledge base articles
Equipment records
** The University of Arkansas System is seeking an IT Service Desk Agent responsible for service desk support, including ticket updates, knowledge base maintenance, and equipment assistance. This temporary position requires strong communication and analytical skills, emphasizing a collaborative work environment. **

Job Summary

  • The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
  • The University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice.
  • The University of Arkansas is committed to providing a safe campus community and is an equal opportunity institution.

Matching Summary

Match Score: 75

** The University of Arkansas System is seeking an IT Service Desk Agent responsible for service desk support, including ticket updates, knowledge base maintenance, and equipment assistance. This temporary position requires strong communication and analytical skills, emphasizing a collaborative work environment. **

Salary

$18/hr; Not specified; No

Skills & Requirements

Must-have

  • updating tickets
  • knowledge base articles
  • equipment records
  • assist staff computer use
  • strong written communication
  • strong oral communication

Nice-to-have

  • analytics skills
  • collegial environment
  • collaborative environment

Key Requirements

  • Proof of legal authority to work in the United States

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter