Mortgage Customer Outreach Specialist I (hybrid In Getzville, Ny)

M&T Bank

Getzville, New York, United States of America
Base: $18.68 - $31.14 usd; bonus/equity: not speci...
4d onsite
Initiate contact with consumers in early default stages
Maintain compliance with state and federal laws
Assess consumer ability to repay delinquency
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default

Job Summary

  • This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default.
  • The role involves assessing consumer financial information, identifying appropriate solutions, and arranging repayment plans as necessary.
  • Employees must adhere to applicable compliance/operational risk controls and maintain M&T internal control standards.

Matching Summary

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default.

Salary

Base: $18.68 - $31.14 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Initiate contact with consumers in early default stages
  • Maintain compliance with state and federal laws
  • Assess consumer ability to repay delinquency

Nice-to-have

  • Excellent communication and customer service skills
  • Proficiency with word processing and spreadsheet software
  • Promote an environment that supports belonging

Key Requirements

  • 2 years higher education or relevant work experience
  • Ability to communicate effectively over the phone
  • Knowledge of M&T systems preferred

Work Rights

Not specified

Tailored Resume

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