Advisor I, Customer Service – Korean

Concentrix

Kuala Lumpur, Malaysia
Korean language proficiency
Customer service support
Inbound/outbound calls
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • Korean language proficiency
  • customer service support
  • inbound/outbound calls
  • internet customer interaction
  • product/service resolution

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • maintain pleasant tone
  • work independently
  • team player

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter