Base: $126,000 to $226,270; bonus/equity: annual c...
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8+ years in customer success or product management
3+ years people leadership experience
Deep understanding of aeco industry workflows
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Autodesk is seeking a Senior Manager of Customer Reliability for the AECO industry to enhance customer experience by driving product and service improvements. The ideal candidate will have extensive experience in customer success or product management, particularly within the AECO sector, and possess strong analytical and leadership skills.
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Job Summary
This role is central to transforming the support model from reactive to proactive by eliminating repeat friction at scale.
The leader will synthesize insights from support data and telemetry to influence product prioritization and roadmap decisions.
Candidates must lead a multi-disciplinary team including Customer Advocates, Product Insights Specialists, and Technical Enablement Specialists.
Matching Summary
Match Score: 75
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Autodesk is seeking a Senior Manager of Customer Reliability for the AECO industry to enhance customer experience by driving product and service improvements. The ideal candidate will have extensive experience in customer success or product management, particularly within the AECO sector, and possess strong analytical and leadership skills.
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Salary
Base: $126,000 to $226,270; Bonus/Equity: Annual cash bonuses, stock grants included; Benefits: Comprehensive health, financial, and wellness benefits
Skills & Requirements
Must-have
8+ years in Customer Success or Product Management
3+ years people leadership experience
Deep understanding of AECO industry workflows
Root cause analysis and data synthesis skills
Experience influencing Product and Engineering teams
Nice-to-have
Strong storytelling with data capabilities
Customer-first mindset and empathy
Courageous in challenging assumptions
Collaborative cross-team partnership skills
Results-driven focus on measurable impact
Key Requirements
8+ years experience in Customer Success, Technical Support, Product Management, or Engineering
3+ years of people leadership experience managing cross-functional teams
Background in architecture, engineering, construction, or operations environments
Demonstrated experience working with Autodesk AECO products or ecosystem