Not specified (assumed onsite due to 24/7 support requirement)
Level 2 production support experience
As400 and open system platform knowledge
Incident and problem management lifecycle
Encora Technologies is seeking a Production Support Analyst in Singapore to provide 24/7 production support, troubleshoot issues, and manage incident resolution. The ideal candidate should have a bachelor's degree in Computer Science, at least three years of Level 2 production support experience, and familiarity with banking domain knowledge
Job Summary
The role requires providing 24x7 production support onsite or offsite to investigate issues and determine defect severity.
Candidates must manage incident tickets, prioritize defects, and ensure system availability according to agreed SLAs.
The position involves performing annual Disaster Recovery exercises and supporting server-level patches and upgrades.
Matching Summary
Match Score: 75
Encora Technologies is seeking a Production Support Analyst in Singapore to provide 24/7 production support, troubleshoot issues, and manage incident resolution. The ideal candidate should have a bachelor's degree in Computer Science, at least three years of Level 2 production support experience, and familiarity with banking domain knowledge.
Skills & Requirements
Must-have
Level 2 production support experience
AS400 and Open System platform knowledge
Incident and problem management lifecycle
EOD batch run and system operation support
Analytical troubleshooting skills
Nice-to-have
Development background advantage
Banking or financial industry experience
Automation and tooling inclination
Splunk, Geneos, Control-m exposure
Fast learner for new domain knowledge
Key Requirements
Bachelors' Degree in Computer Science or related field
At least 3 years of relevant Level 2 production support experience
Work experience in AS400 and/or Open System platforms