Senior Manager, Business Intelligence, Fan Support
Ticketmaster LLC
Manchester, England, United Kingdom
Develop reporting dashboards and reports
Define and implement data strategy
Manage a team of reporting administrators
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support (FS) as well as input into business projects and strategy
Job Summary
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support (FS) as well as input into business projects and strategy.
You will be responsible for reporting and presentation of FS data and performance across the entire Global FS estate.
Build an insight capability to enable FS to identify opportunities to improve fan outcomes and / or FX cost performance, including the support for detailed root cause analysis and playing an integral part in an end-to-end continuous improvement framework.
Matching Summary
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support (FS) as well as input into business projects and strategy.
Skills & Requirements
Must-have
Develop reporting dashboards and reports
Define and implement data strategy
Manage a team of reporting administrators
Analyze data to identify trends
Create professional presentations using PowerPoint & Excel
Experience with multi-channel Contact Centre reporting
Nice-to-have
Passion for the customer
Can-do attitude and determination
Analytical mindset with commercial application
Works at pace in a changing environment
Challenging and questioning the norm
Key Requirements
Experience analyzing data and processes
Experience with excellent attention to detail
Experience working to tight deadlines
Numerate and logical with basic statistical analysis
Experience with centralized reporting platforms (e.g. DOMO, Tableau)