Customer Support Team Lead

Jobgether

Brazil
On-site
Leading customer support team
Data-driven decision making
Monitoring performance metrics
This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands

Job Summary

  • This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.
  • You will be responsible for leading and developing a customer support team, ensuring high service quality, operational efficiency, and strong customer satisfaction.
  • The role requires a hands-on leader who can coach agents, monitor performance, and implement improvements that directly impact customer retention.

Matching Summary

This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.

Skills & Requirements

Must-have

  • leading customer support team
  • data-driven decision making
  • monitoring performance metrics
  • implementing process improvements
  • coach agents effectively

Nice-to-have

  • dynamic environment experience
  • performance-oriented mindset
  • strong stakeholder collaboration
  • driving customer retention
  • remote-first organization fit

Key Requirements

  • experienced support professional
  • people management skills
  • Brazil location requirement

Work Rights

Must be located in Brazil

Tailored Resume

Cover Letter