It Support & Service Desk Technician

Liaisoninternational

Hybrid
**
Windows and macos device support
Basic network and printer troubleshooting
It service desk ticket queues
** Liaison International is seeking an IT Support & Service Desk Technician to provide both on-site and remote technical support for end-users, focusing on Windows and macOS devices. The ideal candidate will assist with equipment provisioning, incident management, and inventory management while working closely with the IT Manager and teams across the organization. **

Job Summary

  • The IT Support & Service Desk Technician provides on-site and remote technical support for end-users, prepares and deploys laptops for new hires, and helps maintain a small but accurate IT inventory.
  • This role Reports to the IT Manager and works closely with both local and remote teams to ensure smooth day-to-day IT operations.
  • Responsibilities include providing end-user support, managing service desk queues, incident management, endpoint provisioning, IT equipment logistics, asset management, and user account administration.

Matching Summary

Match Score: 75

** Liaison International is seeking an IT Support & Service Desk Technician to provide both on-site and remote technical support for end-users, focusing on Windows and macOS devices. The ideal candidate will assist with equipment provisioning, incident management, and inventory management while working closely with the IT Manager and teams across the organization. **

Skills & Requirements

Must-have

  • Windows and macOS device support
  • Basic network and printer troubleshooting
  • IT service desk ticket queues
  • Endpoint provisioning and setup
  • IT equipment logistics and delivery
  • Asset and inventory management

Nice-to-have

  • Clear communication with end-users
  • Accurate documentation of issues
  • Working closely with remote teams

Key Requirements

  • Experience with Windows and macOS
  • Experience with ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter