Product Support Specialist -ecommerce

Commonwealth Bank Group

Australia
Not specified; not specified; on-call allowance py...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team in Australia, emphasizing customer care and technical troubleshooting experience. The role, which is fully remote and fixed-term for 12 months, requires flexibility in working hours and focuses on supporting business banking customers with innovative payment solutions

Job Summary

  • The role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • Employees will handle risk management activities including resolving outages, incidents, and running controls.
  • The position offers a rotating roster between 7am and 7pm Monday to Sunday with an optional on-call allowance.

Matching Summary

Match Score: 85

The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team in Australia, emphasizing customer care and technical troubleshooting experience. The role, which is fully remote and fixed-term for 12 months, requires flexibility in working hours and focuses on supporting business banking customers with innovative payment solutions.

Salary

Not specified; Not specified; On-call allowance paid

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • High volume inquiries across multiple channels
  • Flexibility to work evenings weekends holidays

Nice-to-have

  • Passion for finding customer solutions
  • Ability to pick up new technologies quickly
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Collaboration focus

Key Requirements

  • 12 Month fixed term opportunity
  • Experience preferably with financial institution or SaaS platform

Work Rights

Not specified

Tailored Resume

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