As a Service Delivery Manager (m/f/d), you will ensure the smooth delivery of HR and Payroll services, achieving agreed performance targets
Job Summary
As a Service Delivery Manager (m/f/d), you will ensure the smooth delivery of HR and Payroll services, achieving agreed performance targets.
You will be the primary point of contact for our clients, ensuring an excellent customer experience and high-quality service delivery.
We offer an attractive and fair salary package, flexible working models, and additional benefits such as company pension schemes and wellbeing programs.
Matching Summary
As a Service Delivery Manager (m/f/d), you will ensure the smooth delivery of HR and Payroll services, achieving agreed performance targets.
Skills & Requirements
Must-have
SAP-related processes monitoring
Client relationship management
Service Level Agreement (SLA) adherence
HR and Payroll service delivery
Nice-to-have
Nordic work ethos inspiration
Open communication and creative thinking
Diverse and inclusive work environment
Key Requirements
Bachelor's or Master's degree in Finance, Accounting, Business Administration or related
Professional experience with SAP and/or Payroll
Experience in SAP HCM, global payroll, and partner management
Understanding of HR administration and payroll
Experience in outsourcing HR, finance, IT or other business processes