Technical Services Engineer- Weekends

MongoDB

Palo Alto, California, US
On-site
Weekend support focus
Cloud products support
Troubleshoot application problems
As a Senior Technical Services Engineer, Cloud you’ll be advising customers on strategies and documented practices for making best use of our cloud products

Job Summary

  • As a Senior Technical Services Engineer, Cloud you’ll be advising customers on strategies and documented practices for making best use of our cloud products.
  • You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products.
  • Be a part of the company that’s reinventing the database, focused on innovation and speed.

Matching Summary

As a Senior Technical Services Engineer, Cloud you’ll be advising customers on strategies and documented practices for making best use of our cloud products.

Skills & Requirements

Must-have

  • weekend support focus
  • cloud products support
  • troubleshoot application problems
  • Linux and Networking fundamentals
  • customer advocacy
  • MongoDB ecosystem understanding

Nice-to-have

  • self-taught and curious
  • multi-faceted problem solver
  • team player
  • mentoring junior engineers

Key Requirements

  • 5+ years of relevant experience
  • Prior working experience in AWS, GCP or Azure
  • Advanced OS and Networking Core concepts
  • Solid Linux, Networking, and Diagnostics
  • Fundamental understanding of databases
  • Working knowledge in security, APIs, DR/Backup
  • Experience with JIRA, Confluence, Github
  • Strong diagnostic/troubleshooting aptitude
  • Excellent English communication skills
  • Must be a US Citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter