Senior Manager - Technology

Firstsource

Chennai, IN
On-site
L2/l3 network engineer
Service fulfillment for network services
Incident resolution and root cause identification
Performs service fulfillment for requests on network services and owns incident resolution

Job Summary

  • Performs service fulfillment for requests on network services and owns incident resolution.
  • Drives root cause identification and permanent resolution of network issues, performing moderate to complex network changes.
  • Provides on-call support during after-business hours and weekends on a rotational basis.

Matching Summary

Performs service fulfillment for requests on network services and owns incident resolution.

Skills & Requirements

Must-have

  • L2/L3 Network Engineer
  • Service fulfillment for network services
  • Incident resolution and root cause identification
  • Moderate to complex network changes
  • On call support
  • Large Network Operations (>500 devices) environment
  • Intermediate to Expert Cisco Systems/Palto Alto networking knowledge

Nice-to-have

  • Process oriented
  • Highly self-driven
  • Teamwork is critical
  • Handling stress and critical situations
  • Good Telephony Skills
  • Familiar with Microsoft Office Products

Key Requirements

  • Minimum 5-8 years of experience
  • Diploma in Computer Science/Information Technology or equivalent
  • CCNA is preferred
  • ITIL certification is preferred
  • Intermediate to expert knowledge on OSPF, BGP and EIGRP
  • Switching, STP/VTP knowledge
  • Hands-on experience/knowledge on IOS-XE devices
  • Advanced Internetworking knowledge and experience
  • Cisco Wireless and ISE knowledge
  • Experience with enterprise class Network Management tools
  • Experience with enterprise class Ticketing System

Work Rights

Not specified

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