Associate, Payroll Client Services - Sat- Wed - Amer

Remoseal

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Superior written and verbal communication skills
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust understanding of regulatory requirements
  • Superior written and verbal communication skills
  • Experience with Zendesk, Slack, and Notion
  • Collaborative team member
  • Keen interest in payroll field enhancement

Nice-to-have

  • Ambitious problems
  • Future focused work culture
  • Innovation as a core value
  • AI capabilities

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience in customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter