(usa) 2nd Shift Team Lead, Contact Center Non-store Operations (service Delivery)

Walmartpr

ORLANDO, FL, United States of America
Base: $28.00 - $42.00ph; bonus/equity: annual or q...
Customer service practices
Standard reporting tools
Process improvement techniques
Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments

Job Summary

  • Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments.
  • Oversees effective implementation of daily staffing plans and scheduling adherence, partnering with workflows and managing site operations during lean staffing periods.
  • Walmart offers competitive pay, performance-based bonus awards, and comprehensive benefits including health, financial, and paid time off.

Matching Summary

Manages contact center operations and supports new initiatives by interpreting standard reports, tracking key performance metrics, and making necessary adjustments.

Salary

Base: $28.00 - $42.00/hour; Bonus/Equity: annual or quarterly performance bonuses; Benefits: medical, vision, dental, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement

Skills & Requirements

Must-have

  • Customer service practices
  • Standard reporting tools
  • Process improvement techniques
  • Customer communication principles
  • Ticketing system and tools
  • Data collection and analysis

Nice-to-have

  • Respect the Individual
  • Act with Integrity
  • Serve our Customers
  • Strive for Excellence
  • Teamwork and collaboration

Key Requirements

  • 1 year's experience in retail, contact center operations, or related area

Work Rights

Not specified

Tailored Resume

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