Senior Manager, Customer Success

Adobe Media and Data Science Research (MDSR) Laboratory

Paris, France
Customer success leadership
Digital marketing technology
Saas experience
Champion customer-centric strategies to boost satisfaction, retention, and value across the customer lifecycle

Job Summary

  • Champion customer-centric strategies to boost satisfaction, retention, and value across the customer lifecycle.
  • Lead and support CSMs through strategic engagement, success planning, and executive sponsorship.
  • Nurture a high-performing, innovative team culture through accountability, continuous improvement, and psychological safety.

Matching Summary

Champion customer-centric strategies to boost satisfaction, retention, and value across the customer lifecycle.

Skills & Requirements

Must-have

  • Customer Success leadership
  • digital marketing technology
  • SaaS experience
  • customer retention and growth
  • strategic customer engagement

Nice-to-have

  • Telco, Media, Travel, or Entertainment background
  • innovative team culture
  • psychological safety
  • customer-centric strategies

Key Requirements

  • 7+ years in Customer Success, Account Management, or Client Services
  • 3+ years leading high-performing teams
  • Experience in digital marketing, martech, or SaaS

Work Rights

Not specified

Tailored Resume

Cover Letter