The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests and issue resolution
Job Summary
The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests and issue resolution.
Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent & Compensation.
Ensures reported incidents are tracked and documented, troubleshoots and provides root-cause analysis and proposes solutions for issues or routes to appropriate escalation group.
Matching Summary
The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests and issue resolution.
Skills & Requirements
Must-have
HR systems support
Workday Modules
issue resolution
advanced troubleshooting
payroll processing
data integrity
Nice-to-have
excellent customer service
business requirements documentation
root-cause analysis
collaboration with stakeholders
coaching and supporting analysts
Key Requirements
3 - 5 years HRIS experience
Must be eighteen years of age or older
Must be legally permitted to work in the United States