Service Manager – Nsw Workers Compensation (corporate)
QBE
Parramatta, NSW, Australia
Hybrid
Workers compensation claims management
Corporate client portfolio leadership
Stakeholder relationship management
This role is responsible for overseeing the delivery of best‑in‑class Workers Compensation services to large corporate employers and their intermediaries
Job Summary
This role is responsible for overseeing the delivery of best‑in‑class Workers Compensation services to large corporate employers and their intermediaries.
As a QBE employee you will have access to hybrid working, free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice, and 18 weeks’ gender-equal flexible leave for all new parents.
QBE is committed to an inclusive workplace where everyone feels valued and respected for who they are.
Matching Summary
This role is responsible for overseeing the delivery of best‑in‑class Workers Compensation services to large corporate employers and their intermediaries.
Skills & Requirements
Must-have
Workers Compensation claims management
Corporate client portfolio leadership
Stakeholder relationship management
Claims strategy communication
Team coaching and development
Portfolio performance management
Regulatory compliance
Nice-to-have
Hybrid working environment
Continuous improvement culture
Emotional awareness
Intentional collaboration
Mentorship
Customer value management
Key Requirements
Proven experience leading Workers Compensation claims teams
Strong understanding of NSW Workers Compensation scheme
Experience with large corporate or employer portfolios
Highly developed presentation and communication skills
Ability to coach and develop Case Managers
Confident decision maker with commercial awareness
Work rights, police and credit checks required
Work Rights
Must complete work rights, police and credit checks