Service Delivery Manager

Agilent Technologies UK

Not specified; determined by role, level, location...
Financial business management and p&l accountability
Team supervision of field service engineers
Strategic alignment with global service plans
The role is responsible for financial business management and fostering growth through cost reductions and revenue maximization

Job Summary

  • The role is responsible for financial business management and fostering growth through cost reductions and revenue maximization.
  • Candidates must supervise teams of Field Service Engineers to ensure successful implementation, installation, repair, and calibration of hardware and software products.
  • The position requires translating worldwide or regional plans into clear country-specific priorities while managing conflicts and collaborating with sales departments.

Matching Summary

The role is responsible for financial business management and fostering growth through cost reductions and revenue maximization.

Salary

Not specified; determined by role, level, location, skills, and experience

Skills & Requirements

Must-have

  • Financial business management and P&L accountability
  • Team supervision of Field Service Engineers
  • Strategic alignment with global service plans
  • Customer-centric culture and satisfaction focus
  • Collaboration across direct and partner channels

Nice-to-have

  • Strong leadership abilities to motivate diverse teams
  • Excellent communication skills for feedback delivery
  • Analytical capabilities for data-driven decision making
  • Commitment to continuous improvement culture
  • Ability to lead change and innovation initiatives

Key Requirements

  • Bachelor's or Master's degree in Analytical Chemistry/Instrumentation/Life Science
  • Minimum 2 years experience as People Manager
  • Total work experience greater than 8 years
  • Adherence to health and safety standards and credentialing

Work Rights

Not specified

Tailored Resume

Cover Letter