Universal Support Quality & Training Supervisor

Ferrovial

Gainesville, US
Not specified
Quality assurance program design
Training program development
Call center operations experience
Ferrovial is seeking a Universal Support Quality & Training Supervisor in Gainesville, US, responsible for developing and overseeing quality assurance and training programs within the Universal Support department. The ideal candidate will possess experience in call center operations and demonstrate strong communication and analytical skills

Job Summary

  • Develops, implements, and oversees quality assurance and training programs for the Universal Support department, encompassing Inbound and Outbound Call Operations, Research and Resolution, and Court Operations.
  • Ensures agents and support staff are trained, coached, and continuously developed to resolve a full range of issues, partnering with leadership to drive consistent performance standards and compliance.
  • Offers highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program, with a strong focus on internal growth potential and promoting from within.

Matching Summary

Match Score: 75

Ferrovial is seeking a Universal Support Quality & Training Supervisor in Gainesville, US, responsible for developing and overseeing quality assurance and training programs within the Universal Support department. The ideal candidate will possess experience in call center operations and demonstrate strong communication and analytical skills.

Skills & Requirements

Must-have

  • Quality Assurance Program design
  • Training program development
  • Call center operations experience
  • Customer support experience
  • Research and resolution functions
  • Microsoft Excel, Word, PowerPoint proficiency

Nice-to-have

  • Internal employee development focus
  • Promoting from within culture
  • Fast-paced environment adaptability
  • Diverse professional group collaboration

Key Requirements

  • High School Diploma or equivalent
  • Experience in call center operations, customer support, research/resolution, quality assurance, or training
  • Strong written and verbal communication skills
  • Excellent active listening and coaching abilities
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter